Sanral admits to e-toll glitches


Roads agency Sanral admits some glitches have been experienced in the e-toll collection system, The Citizen reported on Friday.

Spokesman Vusi Mona told the newspaper there had been some “genuine” complaints about the system.

“There are genuine customer complaints. There is no system that is foolproof and 100% correct.”

He said there were not a large number of such complaints, however, and those complaints lodged with consumer satisfaction website were being handled by Sanral’s public relations department.

Mona said the agency had acquired motorists’ cellphone numbers legally through the Electronic National Administration Traffic Information System (eNatis).

“We are not breaking any laws or violating people’s privacy,” he said.  — Sapa

Share this article

  • Davebee

    Pardon me for raining on Vusi’s parade here but I would venture that the correct issuing of ITEMISED invoices to highway users would be a far better tactic than replying to unhappy people on a complaints web site.
    Face the facts Vusi, you are putting lipstick on a very large pig my man.
    Resign and get a job where you can feel proud of what you are doing instead of continuously making up pathetic schoolboy excuses for this SANRAL abortion!
    Oh, were we not told before ‘launch day’ that the system had been thoroughly tested and found to be faultless?
    ‘We were not breaking any laws or violating peoples privacy”…Really?
    Sending unsolicited SMS messages demanding payment without issuing detailed INVOICES for services is DOING BOTH you scatterbrain dingbat!
    What makes bad matters worse is that Mona is getting handsomely paid from the tax payers purse! Scandalous.

Why TechCentral?

We know that as a prospective advertiser, you are spoilt for choice. Our job is to demonstrate why TechCentral delivers the best return for your advertising spend.

TechCentral is South Africa’s online technology news leader. We don’t say that lightly. We believe we produce the country’s best and most insightful online tech news aimed at industry professionals and those interested in the fast-changing world of technology.

We provide news, reviews and comment, without fear or favour, that is of direct relevance to our fast-expanding audience. Proportionately, we provide the largest local audience of all technology-focused online publishers.

We do not constantly regurgitate press releases to draw in search engine traffic — we believe websites that do so are doing their readers and advertisers a disservice. Nor do we sell “editorial features”, offer advertising “press offices” or rely on online bulletin-board forums of questionable value to advertisers to bolster our traffic.

TechCentral, which is edited and written by award-winning South African journalists, cares about delivering top-quality content to draw in the business and consumer readers that are of most interest to technology advertisers.

We’d like the opportunity to demonstrate the value of directing a portion of your advertising budget to TechCentral, whether your company is in the technology field or not. Numerous opportunities exist for companies interested in reaching our audience of key decision-makers in South Africa’s dynamic information and communications technology sector. We offer packages that will deliver among the best returns on investment available in the online technology news space.

For more information about advertising opportunities, and how your organisation can benefit by publicising itself on TechCentral, please call us on 011-792-0449 during office hours. Or send us an e-mail and ask for our latest rate card and brochure.