Comments on: MTN loses market share as it takes its eye off the ball in SA http://www.techcentral.co.za/mtn-loses-market-share-as-it-takes-its-eye-off-the-ball-in-sa/666/ South Africa's quality technology news source Wed, 08 Feb 2012 15:05:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Quinton http://www.techcentral.co.za/mtn-loses-market-share-as-it-takes-its-eye-off-the-ball-in-sa/666/comment-page-1/#comment-72 Quinton Tue, 08 Sep 2009 09:33:51 +0000 http://www.techcentral.co.za/?p=666#comment-72 MTN is STILL facing serious issues with billing and even basic service delivery. I cannot see local MTN growth with these issues not being addressed. MTN is a bad choice, with bad service and a serious lack of respect for its customers. I predict it will loose a lot more contract subscribers in the future as contracts expire. Both mine expire next year and I will not renew them after 12 years or so of misplaced loyalty. I am not sure who I will turn to for my future needs though. Cell C? Virgin Mobile? Vodacom? All of them have service delivery issues if Hello Peter has to be believed. Then again none of them seem to be as bad as MTN.... MTN is STILL facing serious issues with billing and even basic service delivery. I cannot see local MTN growth with these issues not being addressed. MTN is a bad choice, with bad service and a serious lack of respect for its customers. I predict it will loose a lot more contract subscribers in the future as contracts expire. Both mine expire next year and I will not renew them after 12 years or so of misplaced loyalty. I am not sure who I will turn to for my future needs though. Cell C? Virgin Mobile? Vodacom? All of them have service delivery issues if Hello Peter has to be believed. Then again none of them seem to be as bad as MTN….

]]> By: Andrew http://www.techcentral.co.za/mtn-loses-market-share-as-it-takes-its-eye-off-the-ball-in-sa/666/comment-page-1/#comment-54 Andrew Thu, 03 Sep 2009 21:58:17 +0000 http://www.techcentral.co.za/?p=666#comment-54 MTN is losing business because of its contempt for its customers - simple as that. MTN is losing business because of its contempt for its customers – simple as that.

]]> By: Sulaiman Fredericks http://www.techcentral.co.za/mtn-loses-market-share-as-it-takes-its-eye-off-the-ball-in-sa/666/comment-page-1/#comment-45 Sulaiman Fredericks Thu, 03 Sep 2009 06:37:18 +0000 http://www.techcentral.co.za/?p=666#comment-45 I am happy that MTN's new price plans, which are based on rand value and not minute based are losing them customers. Initially when I saw this I thought to myself, How stupid do MTN think we are. I have personally discontinued contracts based on this fact as these new contracts are a complete rip off. The arrogance of the cellphone companies will come back to haunt them over the next few years when the market is saturated and customer service will be the only unique deliverable to the market. Something that these companies are forgetting is that consumers still have the financial power is sick and tired of being taken for a ride. They need to start delivering value... I am happy that MTN’s new price plans, which are based on rand value and not minute based are losing them customers. Initially when I saw this I thought to myself, How stupid do MTN think we are. I have personally discontinued contracts based on this fact as these new contracts are a complete rip off.

The arrogance of the cellphone companies will come back to haunt them over the next few years when the market is saturated and customer service will be the only unique deliverable to the market. Something that these companies are forgetting is that consumers still have the financial power is sick and tired of being taken for a ride.

They need to start delivering value…

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