Close Menu
TechCentralTechCentral

    Subscribe to the newsletter

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Facebook X (Twitter) YouTube LinkedIn
    WhatsApp Facebook X (Twitter) LinkedIn YouTube
    TechCentralTechCentral
    • News
      US-listed data centre operator Equinix doubles down on South Africa - Sandile Dube

      US-listed data centre operator Equinix doubles down on South Africa

      1 April 2026
      TCS | MTN's Divysh Joshi on the strategy behind Pi - Divyesh Joshi

      TCS | MTN’s Divyesh Joshi on the strategy behind Pi

      1 April 2026
      SA finally has a broadband map - and it reveals where the gaps are

      SA finally has a broadband map – and it reveals where the gaps are

      31 March 2026
      Bookmakers want banks to cut off offshore online gambling sites

      Bookmakers want banks to cut off offshore online gambling sites

      31 March 2026
      Government steps in as fuel shock hits

      Government steps in as fuel shock hits

      31 March 2026
    • World

      Apple plans to open Siri to rival AI services

      27 March 2026
      It's official: ads are coming to ChatGPT

      It’s official: ads are coming to ChatGPT

      23 March 2026
      Mystery Chinese AI model revealed to be Xiaomi's

      Mystery Chinese AI model revealed to be Xiaomi’s

      19 March 2026
      A mystery AI model has developers buzzing

      A mystery AI model has developers buzzing

      18 March 2026
      Samsung's trifold gamble ends in retreat

      Samsung’s trifold gamble ends in retreat

      17 March 2026
    • In-depth
      The R18-billion tech giant hiding in plain sight - Jens Montanana

      The R16-billion tech giant hiding in plain sight

      26 March 2026
      The last generation of coders

      The last generation of coders

      18 February 2026
      Sentech is in dire straits

      Sentech is in dire straits

      10 February 2026
      How liberalisation is rewiring South Africa's power sector

      How liberalisation is rewiring South Africa’s power sector

      21 January 2026
      The top-performing South African tech shares of 2025

      The top-performing South African tech shares of 2025

      12 January 2026
    • TCS
      Anoosh Rooplal

      TCS | Anoosh Rooplal on the Post Office’s last stand

      27 March 2026
      Meet the CIO | HealthBridge CTO Anton Fatti on the future of digital health

      Meet the CIO | Healthbridge CTO Anton Fatti on the future of digital health

      23 March 2026
      TCS+ | Arctic Wolf unpacks the evolving threat landscape for SA businesses - Clare Loveridge and Jason Oehley

      TCS+ | Arctic Wolf unpacks the evolving threat landscape for SA businesses

      19 March 2026
      TCS+ | Vox Kiwi: a wireless solution promising a fibre-like experience - Theo van Zyl

      TCS+ | Vox Kiwi: a wireless solution promising a fibre-like experience

      13 March 2026
      TCS+ | Flipping the narrative on AI in the Global South - Josefin Rosén

      TCS+ | Flipping the narrative on AI in the Global South

      13 March 2026
    • Opinion
      The conflict of interest at the heart of PayShap's slow adoption - Cheslyn Jacobs

      The conflict of interest at the heart of PayShap’s slow adoption

      26 March 2026
      South Africa's energy future hinges on getting wheeling right - Aishah Gire

      South Africa’s energy future hinges on getting wheeling right

      10 March 2026
      Hold the doom: the case for a South African comeback - Duncan McLeod

      Apple just dropped a bomb on the Windows world

      5 March 2026
      VC's centre of gravity is shifting - and South Africa is in the frame - Alison Collier

      VC’s centre of gravity is shifting – and South Africa is in the frame

      3 March 2026
      Hold the doom: the case for a South African comeback - Duncan McLeod

      Hold the doom: the case for a South African comeback

      26 February 2026
    • Company Hubs
      • 1Stream
      • Africa Data Centres
      • AfriGIS
      • Altron Digital Business
      • Altron Document Solutions
      • Altron Group
      • Arctic Wolf
      • Ascent Technology
      • AvertITD
      • Braintree
      • CallMiner
      • CambriLearn
      • CYBER1 Solutions
      • Digicloud Africa
      • Digimune
      • Domains.co.za
      • ESET
      • Euphoria Telecom
      • HOSTAFRICA
      • Incredible Business
      • iONLINE
      • IQbusiness
      • Iris Network Systems
      • LSD Open
      • Mitel
      • NEC XON
      • Netstar
      • Network Platforms
      • Next DLP
      • Ovations
      • Paracon
      • Paratus
      • Q-KON
      • SevenC
      • SkyWire
      • Solid8 Technologies
      • Telit Cinterion
      • Telviva
      • Tenable
      • Vertiv
      • Videri Digital
      • Vodacom Business
      • Wipro
      • Workday
      • XLink
    • Sections
      • AI and machine learning
      • Banking
      • Broadcasting and Media
      • Cloud services
      • Contact centres and CX
      • Cryptocurrencies
      • Education and skills
      • Electronics and hardware
      • Energy and sustainability
      • Enterprise software
      • Financial services
      • HealthTech
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Lifestyle
      • Motoring
      • Policy and regulation
      • Public sector
      • Retail and e-commerce
      • Satellite communications
      • Science
      • SMEs and start-ups
      • Social media
      • Talent and leadership
      • Telecoms
    • Events
    • Advertise
    TechCentralTechCentral
    Home » In-depth » Lessons from the ‘please call me’ case

    Lessons from the ‘please call me’ case

    By The Conversation28 August 2015
    Twitter LinkedIn Facebook WhatsApp Email Telegram Copy Link
    News Alerts
    WhatsApp

    phone-user-640

    Throughout history, intellectual property has been a contested terrain. Recent legal disputes involving big companies such as Apple and Samsung have brought the subject down to an everyday conversation.

    South Africa’s intellectual property law shares many similarities with other countries, but knowledge of the system, how it works and how it relates to other fields of law has generally been limited to practitioners and experts. The recent dispute between cellphone group Vodacom and its erstwhile employee Nkosana Makate provides a rare opportunity for the public to join this important discussion.

    The case is due to be heard by the constitutional court shortly.

    Makate claims to have invented the “please call me” service while working as a trainee accountant at Vodacom. The service allows a subscriber who doesn’t have enough units to text another subscriber to call him or her back. Although similar services had existed in other countries, the particular ease of use of the “please call me” service made it unique.

    Makate put his idea in writing, pitched it to one of his managers, and eventually entered into a verbal agreement with the company entitling him to a portion of any revenue generated from the service. Verbal agreements are binding in South Africa, and are in fact very more common in big businesses.

    It is common cause that, as a result of the service, Vodacom has generated billions of rand in revenue.

    In the initial judgment of the high court in Johannesburg, the case was effectively thrown out on several technicalities. One of them was that Vodacom could not be bound to the agreement Makate had with the head of product development of the company at that time. This was largely due to the fact that the legal basis as to why they should have been held bound had not been properly pleaded prior to going to trial.

    Another technicality was that the claim by law had to be instituted within three years, and had as a result expired by the time the suit was instituted in 2008.

    Given these facts, it is unsurprising that there has been criticism of the judgment, which seems bad in equity if not in law, although this point is also up for debate.

    As a result of cases such as this, including allegations of infringement by large corporate retailers against smaller firms, there has been speculation about whether intellectual property protection for individuals who come up with novel ideas in inadequate.

    While some would blame this on outdated legislation, this is hardly the greatest cause. Rather, the blame should be placed in part on a lack of education, especially for the most vulnerable innovators, and in part on problematic and costly enforcement mechanisms. Makate is one of the lucky ones. He has financial backing for his claim. Most in his position do not.

    How protection works
    The philosophical underpinning of intellectual property law is often ascribed to the writings of John Locke, who believed that we should be entitled to the fruits of our intellectual labour, and that the law should develop mechanisms to ensure that our novel creations are protected. In this way, intellectual property law seeks to promote innovation.

    In the realm of patents, it seeks to protect and promote this by affording the creator of something wholly novel the ability to potentially create a new market, and then to exploit that market through the conferral of a qualified right to monopoly. Copyright affords the author of an original work of art — be it literary, musical, graphical or otherwise — the right to dictate how, when and where it may be copied or adapted.

    Vodacom-Midrand-640
    Makate’s claim against Vodacom is headed to the constitutional court

    To gain a patent, a person must take their fully developed idea for a particular process or product and register it so as to be able to enforce it against others. Copyright, in turn, normally vests automatically on publication of a recognised original work of art in a reproducible format. No registration is required.

    The fundamental difference between the two is that patents seek to protect wholly new ideas that are seen to move the state of the art forward, while copyright does not protect an idea but rather the original expression of one.

    In the “please call me” case, one can see where the obvious grey areas exist. What happens when a sufficiently developed idea, which is not registered as a patent and which is not substantively viable or reproducible in the form it is currently expressed, effectively gets “stolen”?

    Most people would clearly say: “This is wrong! That idea deserves protection.” Yet this is not always going to be the case in South African law, nor in most other countries, unless you can show that the idea was worthy of protection on some other basis, such as a duty of confidentiality or to prevent unlawful competition. In fact, as was held in the “please call me” case, there was seen to be a contract which had clearly been breached in bad faith, but one which could ultimately not be enforced against Vodacom. Or at least not yet.

    What the law says
    The country’s copyright law is based on the same founding principles as most other developed countries, and its patent laws share similarities with other developed countries in allowing for greater international enforcement. Recent amendments have been proposed to the Copyright Act to supposedly bring it further in line with international trends and treaty obligations. But they have met with criticism, and for good reason.

    The problem is not a gap per se in South African intellectual property law vis-à-vis other countries, but rather how some of the country’s courts are choosing to interpret the ambit of their powers and duties in light of extreme bad faith. This can be seen in the “please call me” case. The constitutional court has already dealt with the question of good faith in commercial law in several judgments, most notably the case of Barkhuizen v Napier. Perhaps now is a fruitful time to shed more light on the issue.The Conversation

    • Pieter GJ Koornhof is lecturer in the department of mercantile and labour law at the University of the Western Cape
    • This article was originally published on The Conversation
    Follow TechCentral on Google News Add TechCentral as your preferred source on Google


    Nkosana Makate Pieter Koornhof Vodacom
    WhatsApp YouTube
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email Copy Link
    Previous ArticleAfrica leads world in Internet growth
    Next Article Telkom debuts direct billing in Play Store

    Related Posts

    MTN and Vodacom dwarf South Africa's listed tech sector

    MTN and Vodacom dwarf South Africa’s listed tech sector

    20 March 2026
    How a WhatsApp bundle exposed a fault line in SA mobile

    How a WhatsApp bundle exposed a fault line in SA mobile

    19 March 2026
    Vodacom claims African first with 254Mbit/s 5G uplink test

    Vodacom claims African first with 254Mbit/s 5G uplink test

    12 March 2026
    Company News
    How consumers can identify a true QLED TV

    How consumers can identify a true QLED TV

    30 March 2026
    Kaspersky, Afripol team up to combat African cybercrime

    Kaspersky, Afripol team up to combat African cybercrime

    30 March 2026
    Modernise infrastructure with next-gen compute using HPE VM Essentials - Riaan Swart Tarsus Distribution

    Modernise infrastructure with next-gen compute using HPE VM Essentials

    30 March 2026
    Opinion
    The conflict of interest at the heart of PayShap's slow adoption - Cheslyn Jacobs

    The conflict of interest at the heart of PayShap’s slow adoption

    26 March 2026
    South Africa's energy future hinges on getting wheeling right - Aishah Gire

    South Africa’s energy future hinges on getting wheeling right

    10 March 2026
    Hold the doom: the case for a South African comeback - Duncan McLeod

    Apple just dropped a bomb on the Windows world

    5 March 2026

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Latest Posts
    US-listed data centre operator Equinix doubles down on South Africa - Sandile Dube

    US-listed data centre operator Equinix doubles down on South Africa

    1 April 2026
    TCS | MTN's Divysh Joshi on the strategy behind Pi - Divyesh Joshi

    TCS | MTN’s Divyesh Joshi on the strategy behind Pi

    1 April 2026
    SA finally has a broadband map - and it reveals where the gaps are

    SA finally has a broadband map – and it reveals where the gaps are

    31 March 2026
    Bookmakers want banks to cut off offshore online gambling sites

    Bookmakers want banks to cut off offshore online gambling sites

    31 March 2026
    © 2009 - 2026 NewsCentral Media
    • Cookie policy (ZA)
    • TechCentral – privacy and Popia

    Type above and press Enter to search. Press Esc to cancel.

    Manage consent

    TechCentral uses cookies to enhance its offerings. Consenting to these technologies allows us to serve you better. Not consenting or withdrawing consent may adversely affect certain features and functions of the website.

    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    • Manage options
    • Manage services
    • Manage {vendor_count} vendors
    • Read more about these purposes
    View preferences
    • {title}
    • {title}
    • {title}