When I called the contact centre they simply stated that I am one of many and that they will still be deducting the amount from my debit order even though they admit it is incorrect. Now it is a month later and neither Dec nor Jan has been refunded. That is shocking as they are making money on the interest of my money while I bleed to pay my bills. I know I’m not alone so no wonder they are showing a good profit! I wish someone could help.

It simply means us South Africans seldom look at our bills and secondly don’t understand how data gets billed.